•    Betfair user desiring customised API application registers on FAD, and posts a project which details requirements.
•    Project details are sent via notification to participating API Software Vendors.
•    Vendors may respond by placing a bid on the posted project.
•    All bids on the projects are returned to the 'Buyer' who posted the project - he/she may log in and view the various bids on the specific project.
•    The Buyer and the Vendor may exchange messages via the messageboard.
•    The Buyer may award the project to one of the bidding Vendors.
•    Once the work on the project is completed, the Buyer may close the project, and rate the Vendor if they wish to do so.
•    If there are any disputes in the process, the Buyer or the Vendor may place the project into arbitration, which will require the BDP team to step in to help resolve.